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We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened and unused. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you're not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 100 days of delivery to receive a refund (this is longer than outlined in your statutory rights, which gives you a 14-day time frame). We’re happy for you to unpack the appliance and have a proper look at it. However, if you have used the product or had it installed, we may not be able to sell it to someone else. This means that where the value of the product is reduced by your use, we may only make a partial refund, or charge you for the reduction in value. If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 14 days of collection of the appliance.
Selected TV & entertainment, computing and smart tech orders can't be cancelled or amended after your order, but they can be returned after delivery.
In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract.
If you commence a digital download within the 14 day cancellation period you are consenting to the provision of a service at that point and therefore you acknowledge the right to cancel (at will) will be lost and you will not be able to request a refund. This shall not affect your statutory rights.
Selected TV & entertainment, computing and smart tech products can’t be exchanged. Instead, you are able to return your item for a refund, and then place a new order. If you wish to cancel your Computing order and it hasn’t been delivered yet, you can refuse delivery when it turns up and it’ll be sent back to us.
There are some TV & entertainment, computing, smart tech, gardening and DIY products that we can’t exchange. Head on to our live chat to find out if your products can be exchanged. If not, you can still return these products for a full refund and order a replacement item.
Extra bits you need to know
Our 100-day cancellation policy
Any services you’ve chosen will automatically be cancelled when your order is cancelled unless the service has already taken place.
If you’ve used the product
It’s fine if the product has been unpacked, but if it’s beenused or installed, we can only give you a partial refund. This can be up to 50% of the product’s cost. If it’s used, then 14-day refund rules will apply.
Think your product’s faulty? Head over to My Account where you’ll find the manufacturer’s contact info along with your serial number and invoice. They’ll be able to advise on your next steps.
We’re also happy to help if you get in contact with us on live chat.
No matter who you contact, make sure you give as much detail about the fault as possible, so we can work out if you need an engineer.
If you’re returning a gardening product
If you’re returning a gardening product with blades like a chainsaw or hedge trimmer, it’ll need to be boxed up before it’s returned to us. If you’ve used your item and it came with batteries, make sure you’ve removed them before you send it back to us.
If you want to return a bundle, all the items must be sent back to get a full refund. If the bundle isn’t complete, you’ll only be offered a partial refund.
Unfortunately, we cannot accept returns on sale items or gift cards.