Shipping policy
Shipping Policy
Last updated: 8.30.26
At BraysUK, we work with established furniture suppliers and delivery partners to provide furniture, beds, mattresses, and home essentials to customers across the UK. We aim to make delivery straightforward and provide clear information about estimated delivery times and costs wherever possible.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Some products may require additional processing time due to supplier availability, product preparation, or warehouse requirements. If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Business days are Monday to Friday and exclude UK public holidays.
2. Delivery Times
Estimated delivery times vary depending on the product, supplier, warehouse, courier, and delivery address.
As a general guide, most UK orders are expected to arrive within approximately 3–10 business days after processing.
Larger furniture items, made-to-order products, or products requiring specialist delivery may take longer. The estimated delivery timeframe shown on the relevant product page or provided at checkout should be considered the most specific estimate for that product.
Delivery estimates are not guaranteed unless a specific delivery date has been expressly confirmed.
3. Delivery Areas
We currently deliver to addresses within the United Kingdom, subject to product and courier availability.
Certain remote locations, islands, or areas outside standard mainland delivery networks may have additional delivery charges or longer delivery times.
If additional delivery charges apply, we will communicate these where reasonably possible before fulfilment.
4. Delivery Charges
Delivery charges vary according to the product, size, weight, delivery location, and courier requirements.
Where applicable, the delivery cost will be displayed on the product page, during checkout, or before the order is completed.
Some products may qualify for promotional or free delivery offers. Any applicable delivery promotion will be subject to the terms stated at the time of purchase.
5. Furniture Delivery
Furniture and other large items may be delivered by specialist couriers or freight services.
Depending on the product and delivery service, delivery may be made to the property entrance or another accessible location rather than a specific room inside the property.
Customers should ensure that the product can reasonably be brought into the property, including checking doorways, hallways, staircases, lifts, and other access points before ordering.
For particularly large or heavy items, additional delivery requirements may apply.
6. Tracking
Where tracking is available, we will provide tracking information when your order has been dispatched or when the delivery partner makes the information available.
Some specialist furniture deliveries may be arranged directly by the courier rather than providing standard parcel tracking.
7. Delivery Delays
While we aim to meet the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including courier disruption, severe weather, transport delays, supplier issues, warehouse delays, or unexpected demand.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.
8. Missed Deliveries
Please ensure that someone is available to receive your order where the delivery service requires a recipient.
If a delivery cannot be completed because nobody is available, the delivery address is incorrect, or reasonable access cannot be provided, additional delivery or redelivery charges may apply where permitted.
Any applicable charges will be communicated to you by the relevant delivery provider or BraysUK.
9. Inspecting Your Delivery
When your order arrives, we recommend checking the packaging and product for any visible damage before accepting delivery where practical.
If your furniture arrives damaged, please take photographs of the packaging and product and contact us as soon as possible at info@BraysUK.com.
Please retain the original packaging until the issue has been resolved, where reasonably possible.
10. Incorrect or Missing Items
If you receive an incorrect product, missing components, or an incomplete order, please contact us at info@BraysUK.com with your order number and relevant details.
We will investigate the issue and work with you to arrange an appropriate solution.
11. Changes to Delivery Information
Please make sure your delivery address, contact information, and other order details are correct before completing your purchase.
If you need to change your delivery information after placing an order, contact us as soon as possible. We will make reasonable efforts to accommodate changes before the order has entered the fulfilment or delivery process.
12. Events Outside Our Control
BraysUK cannot be held responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, transport disruption, supplier shortages, courier disruption, government restrictions, or other unforeseen events.
We will nevertheless make reasonable efforts to minimise delays and keep customers informed where appropriate.
13. Contact Us
If you have questions about delivery, tracking, shipping costs, or an existing order, please contact us:
Email: info@BraysUK.com
When contacting us about an order, please include your order number and any relevant details so we can assist you as quickly as possible.
Delivery Promise
We understand that furniture purchases are important and that customers want clear expectations. Our goal is to provide accurate delivery information, work with reliable suppliers and delivery partners, and keep you informed throughout the fulfilment process.