Welcome to BraysUK.com. These Terms of Service govern your use of our website and the purchase of products from BraysUK. By using our website or placing an order, you agree to these terms.
1. About BraysUK
BraysUK is an online furniture retailer offering furniture, beds, mattresses, and home essentials to customers in the United Kingdom.
Throughout these terms, "BraysUK", "we", "us", and "our" refer to BraysUK.com. "You" and "your" refer to the person using our website or placing an order.
2. Using Our Website
You agree to use BraysUK.com lawfully and responsibly. You must not misuse the website, attempt to gain unauthorized access, interfere with its operation, or use our content or services for unlawful purposes.
We aim to keep the information on our website accurate and up to date, but product availability, descriptions, prices, images, specifications, and delivery information may occasionally change.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, measurements, images, colours, materials, and specifications are presented as accurately as possible.
However, colours and appearance may vary depending on your device, screen settings, lighting, photography, or manufacturing variations. Product dimensions and specifications may also be subject to reasonable manufacturer tolerances.
Where a product is supplied by a third-party manufacturer or supplier, the product may be subject to the manufacturer's specifications, packaging, assembly requirements, and instructions.
4. Prices
All prices displayed on BraysUK.com are shown in pounds sterling (£) unless otherwise stated.
We reserve the right to change prices, promotions, product availability, and other website information at any time. Any price change will not affect an order that we have already accepted, except where required to correct an obvious pricing error.
If an obvious pricing error occurs on the website, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.
5. Placing an Order
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you will normally receive an order confirmation acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.
Your order will be accepted when we confirm that the products have been dispatched or otherwise expressly confirm acceptance.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, incorrectly priced, discontinued, or where we are unable to fulfil the order.
If we cancel an order after payment has been taken, you will receive a refund for the amount paid for the affected order.
6. Payment
Payment must be completed using the payment methods made available on our website.
You confirm that you are authorized to use the payment method provided when placing an order.
Orders may be subject to payment verification or fraud-prevention checks.
7. Delivery
We aim to provide clear delivery information for each product wherever possible.
Delivery times are estimates unless a specific delivery date has been expressly agreed with you. Delivery times may vary depending on the product, supplier, courier, location, availability, and other circumstances outside our reasonable control.
Some furniture products may require additional delivery arrangements because of their size or weight.
You are responsible for providing accurate delivery information and ensuring that the delivery address is suitable for receiving the ordered products.
If you have specific access restrictions, including stairs, narrow entrances, restricted parking, or other circumstances that may affect delivery, you should contact us before ordering.
Further information can be found on our Shipping Policy.
8. Furniture Assembly
Some products may require assembly.
Where assembly is required, customers are responsible for following the manufacturer's assembly instructions unless an assembly service has been specifically included with the order.
We recommend checking the product information and assembly requirements before purchasing.
9. Returns and Your Consumer Rights
If you purchase from BraysUK as a consumer, you may have rights under applicable UK consumer protection legislation, including rights relating to faulty, damaged, misdescribed, or incorrectly supplied goods.
Where applicable, you may also have a statutory right to cancel certain online purchases within the relevant cancellation period.
Our Returns & Refunds Policy provides further information about cancellations, returns, refunds, damaged goods, and faulty products.
Nothing in these Terms of Service is intended to limit or exclude any legal rights that you have as a consumer.
10. Damaged or Incorrect Products
If your product arrives damaged, faulty, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
Where appropriate, we may request photographs, videos, product information, packaging details, or other information to help us investigate and resolve the issue.
Please retain the original packaging where reasonably possible until the matter has been resolved.
11. Product Warranties and Manufacturer Guarantees
Certain products may include warranties or guarantees provided by the manufacturer or supplier.
Where a manufacturer's warranty or guarantee applies, additional terms may apply to that warranty.
Any manufacturer's warranty or guarantee is in addition to, and does not replace, your statutory consumer rights.
12. Website Content and Intellectual Property
Unless otherwise stated, the content on BraysUK.com, including text, graphics, photographs, logos, branding, page layouts, and other materials, is owned by or licensed to BraysUK or its relevant content providers.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our website content without appropriate permission.
13. Third-Party Suppliers and Services
Some products offered through BraysUK may be fulfilled through third-party suppliers, manufacturers, warehouses, or delivery providers.
We work with established suppliers and service providers to fulfil customer orders, but delivery and fulfilment may be subject to their operational requirements and availability.
Using third-party suppliers does not affect your statutory consumer rights or our responsibilities to you under applicable law.
14. Website Availability
We aim to keep BraysUK.com available and operating correctly, but we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or modify parts of the website for maintenance, updates, security, technical issues, or other operational reasons.
15. Limitation of Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
Subject to this, BraysUK will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these terms affects your legal rights as a consumer.
16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, natural disasters, transport disruption, strikes, supply shortages, technical failures, courier disruption, government action, or other events beyond our reasonable control.
Where such an event affects your order, we will make reasonable efforts to keep you informed and resolve the situation as soon as reasonably possible.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that we may need to process information necessary to provide products, process payments, arrange delivery, communicate with you, and meet our legal obligations.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.
The latest version will be published on this page with the relevant "Last updated" date.
19. Governing Law
These Terms of Service are governed by the laws of England and Wales, unless applicable UK law provides otherwise.
Any disputes will be handled by the appropriate courts and in accordance with applicable UK consumer protection legislation.
20. Contact Us
If you have any questions about these Terms of Service, your order, our products, or our services, please contact us:
